Evening Customer Support Agent
True Pros LLC True Pros LLC Layton, UT Layton, UT Part-time Part-time $16 an hour $16 an hour 1 day ago 1 day ago 1 day ago Skill assessments must be completed to be considered for this role.
This position is primarily REMOTE.
Employees will be responsible for providing their own at-home work station and equipment.
The required training will be provided in person at our office in Layton during normal business hours.
Attendance at weekly team meetings in our office in Layton is required.
About Us:
True Pros's mission is to provide exceptional heating and air services rooted in honesty, transparency, and unwavering customer care.
As a woman-owned and operated company, we are committed to fostering an environment of inclusivity and equality, setting a new standard in our industry.
Our goal extends beyond delivering unparalleled service; we strive to pioneer a community where every individual feels valued and respected, regardless of background.
Through transparent communication, integrity in our work, and a dedication to exceeding expectations, we aim to forge enduring connections with each client, ensuring their comfort and peace of mind for years to come.
True Pros isn't just a business; it's a driving force for positive change, advocating for an industry that welcomes all with open arms.
As a rapidly growing company, we are seeking a dynamic individual to join our team as a Customer Support Agent.
Position Overview:
We are looking for a motivated and reliable Customer Support Agent to join our team.
As a Customer Support Agent, you will be the first point of contact for our clients, providing exceptional customer service through inbound phone calls, chats, and booking requests.
This role is vital to the success and growth of our company, as you will be responsible for ensuring that our clients receive timely and efficient assistance while also coordinating with our team of technicians in the field.
Key
Responsibilities:
Answer inbound phone calls and chats from clients in a professional and courteous manner.
Assist clients with booking requests, scheduling appointments, and providing information about our services.
Liaise with technicians in the field to coordinate service appointments and ensure timely response to client inquiries.
Using our Customer Service Management (CSM) software, ServiceTitan, you can maintain accurate records of client interactions and service appointments.
Provide support to clients throughout the service process, including follow-up communication and resolution of any issues or concerns.
Collaborate with other team members to continuously improve our customer support processes and enhance the overall client experience.
Qualifications:
Remote agents must have a high level of self-management and time-management skills.
Previous experience in customer service or administrative roles is preferred.
Excellent communication skills, both verbal and written, with a strong customer service orientation.
Ability to multitask and prioritize in a fast-paced environment.
Detail-oriented with strong organizational skills and the ability to maintain accurate records.
Proficiency in using computers and familiarity with Customer Service Management (CSM) software is a plus, particularly ServiceTitan.
Must be reliable, trustworthy, ambitious, creative, and motivated.
Must have High-Speed internet at home.
Must have excellent phone signal at home.
A quiet working environment is required.
How to Apply:
If you are a motivated individual who is passionate about providing exceptional customer service and interested in joining our team, please submit your resume and a brief cover letter outlining your relevant experience and why you would be a great fit for this role.
We look forward to hearing from you! True Pros, LLC is an equal-opportunity employer and welcomes applications from individuals of all backgrounds.
Job Type:
Part-time Pay:
$16.
00 per hour Expected hours:
30 per week
Benefits:
On-the-job training Experience level:
1 year Shift:
Evening shift Night shift Weekly day range:
Monday to Friday Rotating weekends Work setting:
Hybrid work Office Application Question(s):
Does the pay rate of $16.
00 hourly meet your minimum pay requirements? This position is hybrid-remote and does required occasional attendance in-person.
Are you able to consistently and reliably commute to our office in Layton? Education:
High school or equivalent (Required) Shift availability:
Night Shift (Required) Ability to Commute:
Layton, UT 84041 (Required) Ability to Relocate:
Layton, UT 84041:
Relocate before starting work (Required) Work Location:
Hybrid remote in Layton, UT 84041.
Estimated Salary: $20 to $28 per hour based on qualifications.
This position is primarily REMOTE.
Employees will be responsible for providing their own at-home work station and equipment.
The required training will be provided in person at our office in Layton during normal business hours.
Attendance at weekly team meetings in our office in Layton is required.
About Us:
True Pros's mission is to provide exceptional heating and air services rooted in honesty, transparency, and unwavering customer care.
As a woman-owned and operated company, we are committed to fostering an environment of inclusivity and equality, setting a new standard in our industry.
Our goal extends beyond delivering unparalleled service; we strive to pioneer a community where every individual feels valued and respected, regardless of background.
Through transparent communication, integrity in our work, and a dedication to exceeding expectations, we aim to forge enduring connections with each client, ensuring their comfort and peace of mind for years to come.
True Pros isn't just a business; it's a driving force for positive change, advocating for an industry that welcomes all with open arms.
As a rapidly growing company, we are seeking a dynamic individual to join our team as a Customer Support Agent.
Position Overview:
We are looking for a motivated and reliable Customer Support Agent to join our team.
As a Customer Support Agent, you will be the first point of contact for our clients, providing exceptional customer service through inbound phone calls, chats, and booking requests.
This role is vital to the success and growth of our company, as you will be responsible for ensuring that our clients receive timely and efficient assistance while also coordinating with our team of technicians in the field.
Key
Responsibilities:
Answer inbound phone calls and chats from clients in a professional and courteous manner.
Assist clients with booking requests, scheduling appointments, and providing information about our services.
Liaise with technicians in the field to coordinate service appointments and ensure timely response to client inquiries.
Using our Customer Service Management (CSM) software, ServiceTitan, you can maintain accurate records of client interactions and service appointments.
Provide support to clients throughout the service process, including follow-up communication and resolution of any issues or concerns.
Collaborate with other team members to continuously improve our customer support processes and enhance the overall client experience.
Qualifications:
Remote agents must have a high level of self-management and time-management skills.
Previous experience in customer service or administrative roles is preferred.
Excellent communication skills, both verbal and written, with a strong customer service orientation.
Ability to multitask and prioritize in a fast-paced environment.
Detail-oriented with strong organizational skills and the ability to maintain accurate records.
Proficiency in using computers and familiarity with Customer Service Management (CSM) software is a plus, particularly ServiceTitan.
Must be reliable, trustworthy, ambitious, creative, and motivated.
Must have High-Speed internet at home.
Must have excellent phone signal at home.
A quiet working environment is required.
How to Apply:
If you are a motivated individual who is passionate about providing exceptional customer service and interested in joining our team, please submit your resume and a brief cover letter outlining your relevant experience and why you would be a great fit for this role.
We look forward to hearing from you! True Pros, LLC is an equal-opportunity employer and welcomes applications from individuals of all backgrounds.
Job Type:
Part-time Pay:
$16.
00 per hour Expected hours:
30 per week
Benefits:
On-the-job training Experience level:
1 year Shift:
Evening shift Night shift Weekly day range:
Monday to Friday Rotating weekends Work setting:
Hybrid work Office Application Question(s):
Does the pay rate of $16.
00 hourly meet your minimum pay requirements? This position is hybrid-remote and does required occasional attendance in-person.
Are you able to consistently and reliably commute to our office in Layton? Education:
High school or equivalent (Required) Shift availability:
Night Shift (Required) Ability to Commute:
Layton, UT 84041 (Required) Ability to Relocate:
Layton, UT 84041:
Relocate before starting work (Required) Work Location:
Hybrid remote in Layton, UT 84041.
Estimated Salary: $20 to $28 per hour based on qualifications.
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