Front Desk Guest Services Manager
Layton, UT Layton, UT Full-time Full-time Estimated:
$39.
9K - $50.
5K a year Estimated:
$39.
9K - $50.
5K a year 20 hours ago 20 hours ago 20 hours ago Are you passionate about hospitality and providing top-notch customer service? Do you enjoy being the welcoming face of a hotel and making guests feel at home? Then we have the perfect opportunity for you! As our Front Desk Guest Services Manager, you are an integral part of our hospitality team.
And best of all, as a full-time employee, you get to work onsite at our beautiful Layton location and enjoy competitive pay and fantastic benefits, including a Hilton team member travel program, health, dental, vision, a 401k with a 4% company match, and PTO.
Don't miss out on this exciting opportunity! OUR MISSION Conveniently located in close proximity to the Davis Conference Center and a plethora of restaurants, Hilton Garden Inn Layton offers the perfect balance of work and leisure.
We take pride in offering all the amenities needed to make our guests' stay comfortable and enjoyable.
Our Great American Grill serves delicious meals for breakfast, lunch, and dinner, and our indoor pool and whirlpool are perfect for relaxing after a long day.
We believe in investing in our employees and offer numerous opportunities for growth and advancement within our organization.
Whether you're just starting your career or looking to take the next step, our hotel provides a supportive environment that encourages learning and development! WHAT DOES A FRONT DESK GUEST SERVICES MANAGER DO? As our new Front Desk Guest Services Manager, you respond to guest needs personally and empower your team to do the same.
You make sure that our front desk staff knows how to follow cash handling, credit, and check cashing procedures and stays knowledgeable about incoming groups and new accounts.
With your amazing attention to detail, you create the front desk schedule, ensuring that all shifts are covered.
Working closely with the director of sales, you stay up-to-date with recent developments and upcoming events, knowing the hotel's demand segments and sources of business for each.
You ensure that proper rates and inventory are loaded correctly, making sure that our guests get the best deals and our team members stay informed.
You are key to prioritizing multiple tasks, making sure that daily checklists are completed.
This upbeat, challenging, and rewarding job is perfect for someone who loves to provide excellent customer service and is looking for an opportunity to make a positive impact on guests and team members alike! Join our customer service team and let's create some happiness! SCHEDULE You'll have a mixed schedule that includes both day and evening shifts (3-11 pm), based on the needs of the team.
REQUIREMENTS FOR A FRONT DESK GUEST SERVICES MANAGER Ability to communicate effectively with guests, co-workers, managers, and vendors Prior hotel front desk service Ability to lift 25
pounds and stand/walk for prolonged periods of time Ability to maintain a positive attitude in difficult situations Computer skills Physical ability for pushing, pulling, bending, stooping, upward reaching Are you a customer service rockstar? If so, this may be the perfect position for you! YOUR NEXT STEPS If you think this hospitality role will suit your needs, great! Applying is a piece of cake.
You can finish the entire application in less than three minutes.
Good luck - we're excited to meet you! Location:
84041.
Estimated Salary: $20 to $28 per hour based on qualifications.
$39.
9K - $50.
5K a year Estimated:
$39.
9K - $50.
5K a year 20 hours ago 20 hours ago 20 hours ago Are you passionate about hospitality and providing top-notch customer service? Do you enjoy being the welcoming face of a hotel and making guests feel at home? Then we have the perfect opportunity for you! As our Front Desk Guest Services Manager, you are an integral part of our hospitality team.
And best of all, as a full-time employee, you get to work onsite at our beautiful Layton location and enjoy competitive pay and fantastic benefits, including a Hilton team member travel program, health, dental, vision, a 401k with a 4% company match, and PTO.
Don't miss out on this exciting opportunity! OUR MISSION Conveniently located in close proximity to the Davis Conference Center and a plethora of restaurants, Hilton Garden Inn Layton offers the perfect balance of work and leisure.
We take pride in offering all the amenities needed to make our guests' stay comfortable and enjoyable.
Our Great American Grill serves delicious meals for breakfast, lunch, and dinner, and our indoor pool and whirlpool are perfect for relaxing after a long day.
We believe in investing in our employees and offer numerous opportunities for growth and advancement within our organization.
Whether you're just starting your career or looking to take the next step, our hotel provides a supportive environment that encourages learning and development! WHAT DOES A FRONT DESK GUEST SERVICES MANAGER DO? As our new Front Desk Guest Services Manager, you respond to guest needs personally and empower your team to do the same.
You make sure that our front desk staff knows how to follow cash handling, credit, and check cashing procedures and stays knowledgeable about incoming groups and new accounts.
With your amazing attention to detail, you create the front desk schedule, ensuring that all shifts are covered.
Working closely with the director of sales, you stay up-to-date with recent developments and upcoming events, knowing the hotel's demand segments and sources of business for each.
You ensure that proper rates and inventory are loaded correctly, making sure that our guests get the best deals and our team members stay informed.
You are key to prioritizing multiple tasks, making sure that daily checklists are completed.
This upbeat, challenging, and rewarding job is perfect for someone who loves to provide excellent customer service and is looking for an opportunity to make a positive impact on guests and team members alike! Join our customer service team and let's create some happiness! SCHEDULE You'll have a mixed schedule that includes both day and evening shifts (3-11 pm), based on the needs of the team.
REQUIREMENTS FOR A FRONT DESK GUEST SERVICES MANAGER Ability to communicate effectively with guests, co-workers, managers, and vendors Prior hotel front desk service Ability to lift 25
pounds and stand/walk for prolonged periods of time Ability to maintain a positive attitude in difficult situations Computer skills Physical ability for pushing, pulling, bending, stooping, upward reaching Are you a customer service rockstar? If so, this may be the perfect position for you! YOUR NEXT STEPS If you think this hospitality role will suit your needs, great! Applying is a piece of cake.
You can finish the entire application in less than three minutes.
Good luck - we're excited to meet you! Location:
84041.
Estimated Salary: $20 to $28 per hour based on qualifications.
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