Customer Service Specialist
Layton, UT Layton, UT Full-time Full-time $40,000 - $50,000 a year $40,000 - $50,000 a year 22 hours ago 22 hours ago 22 hours ago About us American Pet Nutrition (APN) is a family-owned company that has been making pet food and treats since 1972.
At APN we are passionate about pets and the quality and safety of the products we make.
All our products are manufactured in the USA and sold nation-wide and in select countries.
Our branded portfolio includes Supreme Source and Vita Bone, Artisan Inspired as well many others.
The team at APN is a small , nimble and customer focused group that takes pride in the quality of our work and products.
We are focused on growth and market share gains in the pet food space in a work environment that is rewarding and fun.
Our work environment includes:
Work-from-home days Job Description Customer Service/Sales Operations Specialist The chosen candidate will manage all customer orders for our West Coast partners and Walmart ensuring best-in-class customer service and support.
The Customer Service Specialist will facilitate all order changes resulting from product shortages or delays, communicating any changes to the customer.
In addition, the customer service specialist will upload all new product specifications and modifications in 1WorldSync and ReposiTrak.
1WorldSync is the leader in product content distribution and ReposiTrak is a retail traceability network.
This job is in person at our Layton headquarters Monday-Wednesday and Remote Thursday-Friday.
Responsibilities Customer Service:
Provide best-in-class customer service for all accounts on the East Coast by delivering professional, timely and accurate information to customers, brokers and internal team members.
Manage all West Coast orders ensuring on-time and in-full delivery.
Work closely with the Sales Manager and Broker on any order escalations, shortages or problems ensuring resolution in a timely manner.
Process customer purchase order changes and maintenance.
Validate all open orders with the West Coast warehouse.
Invoice all orders daily in NetSuite.
Manage Walmart.
com orders in Retail Link.
Upload product specifications for customers in 1 World Sync and Repositrak.
Function as the backup for the daily export of EDI orders.
Qualifications:
Minimum high school diploma/GED Proficient in Microsoft EXCEL Previous Experience with NetSuite, RetailLink, 1 World Sync and ReposiTrak preferred but not required Previous customer service experience Strong attention to detail Ability to manage heavy volume of emails Team player Job Type:
Full-time Pay:
$40,000.
00 - $50,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Work from home Experience level:
1 year Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
Office Ability to commute/relocate:
Layton, UT 84041:
Reliably commute or planning to relocate before starting work (Required) Work Location:
Hybrid remote in Layton, UT 84041 Customer Service/Sales Operations Specialist.
Estimated Salary: $20 to $28 per hour based on qualifications.
At APN we are passionate about pets and the quality and safety of the products we make.
All our products are manufactured in the USA and sold nation-wide and in select countries.
Our branded portfolio includes Supreme Source and Vita Bone, Artisan Inspired as well many others.
The team at APN is a small , nimble and customer focused group that takes pride in the quality of our work and products.
We are focused on growth and market share gains in the pet food space in a work environment that is rewarding and fun.
Our work environment includes:
Work-from-home days Job Description Customer Service/Sales Operations Specialist The chosen candidate will manage all customer orders for our West Coast partners and Walmart ensuring best-in-class customer service and support.
The Customer Service Specialist will facilitate all order changes resulting from product shortages or delays, communicating any changes to the customer.
In addition, the customer service specialist will upload all new product specifications and modifications in 1WorldSync and ReposiTrak.
1WorldSync is the leader in product content distribution and ReposiTrak is a retail traceability network.
This job is in person at our Layton headquarters Monday-Wednesday and Remote Thursday-Friday.
Responsibilities Customer Service:
Provide best-in-class customer service for all accounts on the East Coast by delivering professional, timely and accurate information to customers, brokers and internal team members.
Manage all West Coast orders ensuring on-time and in-full delivery.
Work closely with the Sales Manager and Broker on any order escalations, shortages or problems ensuring resolution in a timely manner.
Process customer purchase order changes and maintenance.
Validate all open orders with the West Coast warehouse.
Invoice all orders daily in NetSuite.
Manage Walmart.
com orders in Retail Link.
Upload product specifications for customers in 1 World Sync and Repositrak.
Function as the backup for the daily export of EDI orders.
Qualifications:
Minimum high school diploma/GED Proficient in Microsoft EXCEL Previous Experience with NetSuite, RetailLink, 1 World Sync and ReposiTrak preferred but not required Previous customer service experience Strong attention to detail Ability to manage heavy volume of emails Team player Job Type:
Full-time Pay:
$40,000.
00 - $50,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Work from home Experience level:
1 year Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
Office Ability to commute/relocate:
Layton, UT 84041:
Reliably commute or planning to relocate before starting work (Required) Work Location:
Hybrid remote in Layton, UT 84041 Customer Service/Sales Operations Specialist.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
