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Level II/III Technical Support

Exciting and flexible work environment. Growing company, opportunity for advancement.
PRIMARY DUTIES RESPONSIBILITIES AND REQUIREMENTS
Provide customer technical support to customers through inbound phone and email requests and occasional on-site support.
Maintain network and servers, monitor backups, ensure good functioning of computers and networks.
Independently identify troubleshoot document categorize and replicate customer problems and then escalate complex problems.
Retain ownership of all cases throughout the resolution process
Excellent customer service skills as demonstrated by superior call email monitoring ratings
Strong verbal written and interpersonal communication skills
Ability to troubleshoot and resolve problems in a technical team-oriented environment
Ability to demonstrate customer empathy good customer diplomacy skills and problem ownership
Ability to manage multiple tasks and priorities including good time management skills
Must have HS diploma or equivalent, some college or 4-year degree preferred
Must be able to pass a criminal background check and credit check
Most work can be done at the office, but will be required to travel occasionally to nearby locations to provide support. Must have own transportation (travel costs will be reimbursed)
TECHNICAL SKILLS REQUIRED
Experience setting up, configuring, troubleshooting and fixing common problems in these areas:
Windows Desktop PC's
Standard windows software, Browsers, Java
Various email clients such as webmail, Thunderbird, Outlook
Printers, network printers
Scanners
PC Hardware (assembly, replacement, troubleshooting, cloning)
Antivirus
Word Processing
Network connections, switches, routers, wifi, cat5/6, some knowledge of TCP/IP
TECHNICAL SKILLS DESIRED BUT NOT NECESSARY IF SKILLED IN OTHER AREAS
Windows Server experience and Active Directory
Linux Server experience
Exchange
Database experience, such as Mysql or SQL Server
Backup systems
Routing/subnetting
Filesystems
Virtualization (such as Xen, VMWare, KVM, etc.)
Contact: Mike
Phone: 801-528-9010
Email: ourjobs@gurutechnologies.net
Please send resume with cover letter to email address listed.

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