Software Support Specialist
Well established Financial Software Company seeks a Software Support Specialist. Position is Full Time with benefits. This person will serve as a main point of contact for clients to receive remote support on an as needed basis and to provide training. Phone support includes answering system navigation and functionality questions, as well as troubleshooting problem areas in a timely and accurate fashion.
Responsibilities:
Develop and update training documentation.
Help develop and run trainings for clients.
Research customer problems/issues and provide a high level of support.
Keep current on recent changes and/or upgrades within software.
Take ownership of resolution of customer issues.
Provides appropriate personnel a precise understanding of user's issues when the problem needs to be escalated to a higher level.
Skills and
Qualifications:
Credit Union Industry experience highly preferred
Strong problem solving skills
Effective communication skills
MySQL knowledge helpful
Microsoft/Business software proficient
Travel required less than 10%
Compensation:
Depending upon experience
Hourly Rate
Bonus Eligibility and Benefits
Contact: Amanda Williams
Email: jobs@cudp.com
Please submit resume to jobs@cudp.com.Estimated Salary: $20 to $28 per hour based on qualifications.
Responsibilities:
Develop and update training documentation.
Help develop and run trainings for clients.
Research customer problems/issues and provide a high level of support.
Keep current on recent changes and/or upgrades within software.
Take ownership of resolution of customer issues.
Provides appropriate personnel a precise understanding of user's issues when the problem needs to be escalated to a higher level.
Skills and
Qualifications:
Credit Union Industry experience highly preferred
Strong problem solving skills
Effective communication skills
MySQL knowledge helpful
Microsoft/Business software proficient
Travel required less than 10%
Compensation:
Depending upon experience
Hourly Rate
Bonus Eligibility and Benefits
Contact: Amanda Williams
Email: jobs@cudp.com
Please submit resume to jobs@cudp.com.Estimated Salary: $20 to $28 per hour based on qualifications.
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